Terms and conditions

issued by HIGH TATRAS TOWER s.r.o. with its registered office at Sobotské námestie1733/12, Poprad – Spišská Sobota 058 01, registered in the Commercial Register of the Prešov District Court, Section: Sro, Insert No.: 34110/P, Company ID: 50 706 730 (hereinafter referred to as the “HIGH TATRAS TOWER”)


he content and purpose of these General Terms and Conditions issued by HIGH TATRAS TOWER (hereinafter referred to as the “GTC“ or the „General Terms and Conditions“) is a special regulation of the terms and procedure of online sales of tickets to access the TATRAS TOWER for the benefit of customers. These GTC regulate the conditions of use and redemption of tickets purchased online, as well as the rules of use of the www.tatrastower.com website for this purpose, customer registration, complaint procedure and other relevant information for customers.

Definition of Terms

TATRAS TOWER Area – means the area in the immediate vicinity of the TATRAS TOWER, operated by HIGH TATRAS TOWER, including the TATRAS TOWER itself.

Price List – a document that contains a division of individual categories of inputs offered by the Seller and the corresponding Admission Fee, which is published by the Seller on the Website.

GDPR regulation – represents Regulation of the European Parliament and of the Council No. (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation).

Civil Code – means Act No. 40/1964 Coll. Civil Code, as amended.

TATRAS TOWER – educational and sightseeing tower TATRAS TOWER located in the area of TATRAS TOWER, operated by HIGH TATRAS TOWER.

Ticket – value that arises from the correct completion of the relevant form available on the Website and payment of the Admission, and which entitles the Customer to enter the TATRAS TOWER, including the use of services provided by the Seller in the TATRAS TOWER Area. For the purposes of these GTC, the Ticket is issued in digital form and subsequently sent electronically to the Customer’s e-mail.

Admission – represents the price for the Ticket in the form of a one-time fee specified in the Price List.

Vendor or Seller – for the purposes of these GTC means HIGH TATRAS TOWER.

QR Code – is a two-dimensional code used by the Seller for the purpose of identifying and matching a particular Customer and their Ticket.

Website – a website established by the Seller, available at www.tatrastower.com.

Customer – a natural or legal person who, in accordance with these GTC, purchases a TATRAS TOWER Ticket from the Seller for themselves or for other persons, while these other persons are also considered the Customer for the purposes of these GTC.

Customer Zone – represents the Internet interface established and operated by the Seller on the Customer Website for the purpose of purchasing and selling Tickets.

Act on consumer protection – means Act No. 250/2007 Coll. on consumer protection and amending Act of the Slovak National Council No. 372/1990 Coll. on offenses, as amended.

Act on the protection of the consumer in a distance contract – means Act No. 102/2014 Coll. on the protection of the consumer in the sale of goods or provision of services on the basis of a distance contract or a contract concluded outside the Seller’s premises and amending certain laws, as amended.

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